R&L Heating & Air

Archive for the ‘Consumer Awarness’ Category

Buy Smart

What Should I Know When Buying Air Conditioning?

It's a purchase you make perhaps once in 10 years. All the technology is new. Energy efficiency and saving money are on your mind, but you may not be sure on how to make the best decision. What about service after the sale? How can you be sure that it's there?

Here's a start. We've put together these frequently asked questions that you should put to every air conditioning company you invite to bid on your new or replacement system. The answers will help you make a smart and comfortable decision.

Q. Are you licensed? What is your license number?

A. Under Georgia law, and in most states, a property owner can be fined (up to $5,000 in Georgia) for using a non-licensed air conditioning contractor. R&L's license number is Georgia CR108601.

Q. Are you insured?

A. If an uninsured contractor gets hurt on your property, you may have to pay his medical bills and lost wages. You also may have to pay for any damage to your property. R&L is fully licensed, bonded and insured. We're happy to provide you with a copy of our insurance certificate on request.

Q. How long have you been in business?

A. This will help you determine the reliability and soundness of the company, and to get a sense of whether the company will be there to service your equipment. R&L has been in business since 1985, and services tens of thousands of customer.

Q. Tell me about your service department.

A. R&L has the most reliable, efficient and affordable service fees for residence's in North Metro Atlanta. We have kept our overhead low which is what has enabled us to provide service fees that are lower than any of our competitors.

Q. What make and model number are you recommending?

A. R&L will get full model numbers on condensers and air handlers to verify the BTU's, SEER and HSPF ratings.

Q. What kind of warranties cover this equipment?

A. R&L will get both the manufacturer's and contractor's warranties on the equipment and installation. Plus, R&L gives you our 100% satisfaction guarantee. If you are not completely satisfied, we will not stop until you are.

Q. What is your price and terms?

A. R&L will make sure the price includes equipment, installation, all permits, necessary wiring, and taxes. A new, energy efficient system often can pay for itself on the money you'll save on energy bills over what you're paying for your old less efficient system. R&L will help you with this. Plus we accept VISA and MasterCard.

Q. Do you work on Mobile Home central heat and air systems?

A. We work on all makes and models of central air systems for mobile homes

If you're looking for financing for mobile homes, please contact

JCF Lending Group – Mobile Home Lender
Providing Mobile Home Loans & Financing
Rates Starting at: 5.99%
(800) 397-7533

Online Sales Warranties

Warranties CONCERNING ONLINE SALES TO CONSUMERS

Homeowners using the internet, telephone, or other electronic means to locate information regarding residential heating, ventilation and cooling (HVAC) systems may discover several ways of making a direct-to-homeowner purchases. HVAC systems and components are designed to be installed by qualified HVAC technicians. The installation of HVAC systems includes electrical, gas, and refrigerant connections, and is generally regulated by multiple sets of laws, codes and guidelines, at the federal, state and local levels. Further, the failure to properly install HVAC equipment can raise personal safety and performance concerns.

In-Person Sales Policy

No warranty is offered on MOST brand equipment purchased by consumers over the internet, including web-based auctions, telephone or other electronic means, unless the seller is also the installing contractor.

This policy is necessary to ensure that the Companys equipment is installed properly, in compliance with applicable laws, rules and codes, and in a manner that addresses safety concerns and the proper performance of that equipment.

As outlined below, the failure to comply with this policy could lead to violations of applicable law that are punishable by fines.

Licensing and Permitting Requirements

It is common that an HVAC installer must be licensed by the state or municipality in which the HVAC equipment is to be installed. Some jurisdictions may, in addition, have permitting requirements. (Consult your local laws and rules to determine the requirements imposed by your jurisdiction.) Further, local building codes often require that specific types of HVAC connections be made by licensed professionals. For example, licensed plumbers may be required to make any gas or water connections necessary in the installation of an HVAC system; and licensed electricians may be required to make all electrical connections to the HVAC system.
Refrigerant Rule

All HVAC cooling equipment and systems require the use of a refrigerant gas that is compressed and liquefied during the cooling cycle. The two most common refrigerants in the HVAC industry are identified as R-22 and R-410A. Federal, state, and local laws and guidelines are applicable to the introduction, reclamation, and recycling of these refrigerants. Violation of such laws may result in fines to any non-licensed or non-certified HVAC installer. Consult your local laws and guidelines for full details.
Consumer Protection Laws

Websites or auction listings claiming that the HVAC equipment being sold is covered by warranties are usually erroneous and deceptive, and therefore violate Federal and, in some cases, state, consumer protection laws.

Use Due diligence when searching for HVAC Equipment online

State Licensed and Insured
Georgia State License #CR108601

Call R&L Heating & Air today to schedule an appointment or for any questions you may have.

R&L Heating & Air
Acworth, GA 30102
770-975-5750

office@rl-mechanical.com

You may also submit service request online at:

Online Service Request